Frequently Asked Questions
- When do you setup and pickup?
Party Jump setup the jumping castle BEFORE your event is scheduled to begin. You do not pay for setup or pick up time. We will setup the jumping castle as least 15-30 minutes prior to your event.
- How far in advance do I need to make a booking?
We suggest at least 2-3 weeks before your scheduled party date. It is better to place your order as soon as your date is secured. All castles are booked on a first come first served basis.
- How much room do I need?
Party Jump jumping castles are 4 x 4 metres. The slide jumping castle needs 5 x 5 metres. They require a relatively flat area to set up in. The area should be free of debris and animal droppings. The area will also need to be free of low wires and tree branches.
- Where can you set up?
Party Jump prefer to set up on grass. However we can set up on cement, bitumen, sand, soil or any other surface that is relatively flat. If we need to set up on cement or bitumen we will need to be advised so we can make sure the weights are delivered for securing the castle.
- Do I need electricity?
We need electricity or a generator to power the blowers. We will bring a 30 metre extension cord with us but you'll still need an outlet near the set up area. We supply safety switches with all our blowers and our blowers and wiring are safety checked and tagged regularly.
- Can adults bounce too?
Party Jump recommend that adults do not jump in the jumping castles. Our castles are designed for children 12 years and under.
- Are the jumping castles cleaned?
Yes. All our Party Jump jumping castles are thoroughly cleaned and sanitized between each use. We are committed to making sure that your children have a clean, sanitized, and safe environment in which to play. In addition to cleaning, we also safety check and troubleshoot all equipment before it goes out to another client. This way, you are always guaranteed that the castle is safe, clean and in good working order.
- What meathods of payment do you accept?
We accept Visa, MasterCard, Cheques or CASH. Cash on the day is preferable.
- Do I need to make a deposit on my booking?
No. Payment on the day prior to setting up is required.
- How do I know that you'll show up?
Party Jump is a reputable local business. We pride ourselves on customer satisfaction and are dedicated to securing your business in the future. In addition, we will contact you to confirm your reservation before your special event. We look forward to servicing your party needs now and in the future.
- Can you setup in parks and public places?
Yes. We can set up in most public places provided power is available. It is your responsibility to check with local council for permission.
- What if it rains?
If it is raining prior to setup we will cancel your booking. If it starts to rain while the castle is up, you will need to ensure the blower doesn't get wet. A large umbrella placed over the blower would be sufficient. A wet jumping castle becomes very slippery and dangerous. Please be sure to dry entry and exit points thoroughly. All sprinklers including timed watering systems will need to be turned off prior and during the time of your party jump hire.
- Do you have insurance?
Yes, Party Jump has $20,000,000 public liability insurance.